Shipping Policy
EXPEDITED & STANDARD SHIPPING
Shipping rates and delivery times are calculated during checkout
Orders placed by 12pm EST will usually ship same day
Delivery to post office boxes is not currently available
Saturday delivery is not available at this time
INTERNATIONAL SHIPPING*
We currently offer shipping to select regions
Shipping rates and delivery times are calculated during checkout
Orders will ship via DHL, USPS, or UPS
Orders usually ship within 1-12 business days unless otherwise noted
Expedited shipping is not available at this time
*PLEASE NOTE: International shipping is available for select products only, not all products qualify. We reserve the right to cancel any order. Receiving customers are responsible for any applicable duties, tariffs, or taxes. We cannot adjust customs values.
FREIGHT SHIPPING
FREE on all orders shipped to an address in the lower 48 U.S. states only
All freight shipments must be signed for by an adult upon delivery
A shipping surcharge may apply for limited access areas
Orders usually ship within 1-2 weeks unless otherwise noted
$200 Flat Rate Freight to Hawaii, Alaska, and Puerto Rico
Important Information about your Freight Delivery. Your order will be delivered curbside on a full-size 18 wheeler.
You are responsible:
Be available to receive and sign for freight delivery
Noting damage and/or missing items on the carrier's delivery receipt before signing
If you do not make note of these issues in any way on the delivery receipt, we cannot guarantee any compensation for damaged or missing items. By signing your name on the delivery receipt without declaring these exceptions, you are stating that you have received your shipment in acceptable condition.
Upon inspection, if any piece of the shipment is damaged or missing:
Note it clearly on the delivery receipt before signing (ex. "missing 3 pieces", "holes in packaging", "multiple dents on the espresso machine", etc).
Keep your copy of the delivery receipt (ex. take a photo with your phone)
Contact us within 1 business day
Keep the damaged packing materials for inspection
Take photos of the damaged items and all packaging
SHIPPING NOTES
Packages do not ship on all major U.S. holidays
Please see specific product pages for current shipping lead times
We reserve the right to choose the most efficient carrier for your order
Estimated shipping and arrival dates are not guaranteed
Weather delays, backorders, and other unforeseen circumstances may impact lead times
All major shipping carriers have suspended their service guarantee
As such, if your expedited order arrives late, we cannot refund you the cost of shipping
SHIPPING DAMAGE
Please contact Customer Service regarding a damaged shipment within 5 days of arrival.